Fern English

Programmes Details

English for Hospitality Level 3

With a unique focus on hospitality English this programme provides skills which will enhance employment prospects in New Zealand. You will gain foundation English language skills required to work in hotels, bars, cafés or restaurants around the world. You will also learn practical skills in preparing cocktails, café style coffee and pouring wine.

Who Should Study this programme?

English for Hospitality is ideally suited to working holidaymakers and anyone seeking a career in the hospitality industry.

Programme Benefits

Ideal preparation for employment in the hospitality industry
FREE access to Fern's specialised employment company, "Redfish" when you study 12 weeks or more and hold an appropriate visa
Students already working in the hospitality industry can upgrade their skills
Unique focus on hospitality English
Experienced teachers and authentic hospitality training environment
Guaranteed pathway to certificate and diploma level hospitality study at NZMA upon successful completion
New Zealand's first NZQA-approved hospitality English programme
FREE use of the computer suite, library and study resources in the Study Centre

Programme Structure

The course is structured into the four skills of speaking, listening, reading and writing. Students will be assessed on both general language skills and their ability to communicate in hospitality-specific contexts.

In addition to classroom-based study, students will be able to discover more about the hospitality industry through field trips, guest industry speakers, and participation in cultural events.

Fern and NZMA students share the Anzac Avenue building so you will also be able to take advantage of the realistic training environment of NZMA's Auckland Central Academy. Facilities include modern cocktail-training bars and a fully operational café with a front-of-house training area.

Topics studied

Week 1: Introduction to Hospitality
Week 2: Customer Service & Courtesy English
Week 3: Oral Communication & Telephone Manners
Week 4: Cultural Diversity & Presentation Skills
Week 5: Food & Beverage - Bar Service
Week 6: Food & Beverage - Restaurant Service
Week 7: Food & Beverage - Coffee & café Service
Week 8: Food & Beverage – Nutrition & Food Safety Standards
Week 9: Hotel Operations - Housekeeping and Room Service
Week 10: Hotel Operations - Front Office & Guest Services
Week 11: Written Communication for Business
Week 12: Employment Skills for Hospitality

Programme Duration

Classes start every Monday
12 week programme, though can be studied for shorter periods

Full Time
20 hrs per week + optional 4 hrs per week conversation class or self-study class

Note: The full 12 weeks must be successfully completed for acceptance into the New Zealand Management Academies (NZMA) Diploma in Hospitality Management and in order to receive the NZMA Achievement Certificate. Students who successfully study less than 12 weeks will receive a NZMA Completion Certificate for those modules.