Anyone who would like to build a solid foundation to improve their English language skills.

Programme Benefits 

• Guaranteed pathway to certificate and diploma level hospitality study at NZMA upon successful completion
• Good preparation for employment in the hospitality industry
• FREE access to Fern's specialised employment service, Redfish, when you hold an appropriate visa
• Students already working in the hospitality industry can upgrade their skills
• Unique focus on hospitality English
• Experienced teachers and authentic hospitality training environment
• New Zealand's first NZQA-approved hospitality English programme
• FREE use of the computer suite, library and study resources in the Study Centre

Programme Structure

The course is structured into the four skills of speaking, listening, reading and writing. Students will be assessed on both general language skills and their ability to communicate in hospitality-specific contexts.

 

In addition to classroom-based study, students will be able to discover more about the hospitality industry through field trips, guest industry speakers, and participation in cultural events.

 

Fern and NZMA students share the Anzac Avenue building so you will also be able to take advantage of the realistic training environment of NZMA's Auckland Central Academy. Facilities include modern cocktail-training bars and a fully operational café with a front-of-house training area.

Topics Studied
Week 1: Introduction to Hospitality
Week 2: Customer Service & Courtesy English
Week 3: Oral Communication & Telephone Manners
Week 4: Cultural Diversity & Presentation Skills
Week 5: Food & Beverage - Bar Service
Week 6: Food & Beverage - Restaurant Service
Week 7: Food & Beverage - Coffee & Café Service
Week 8: Food & Beverage – Nutrition & Food Safety Standards
Week 9: Hotel Operations - Housekeeping and Room Service
Week 10: Wine Appreciation
Week 11: Wine Appreciation
Week 12: Employment Skills for Hospitality

Programme Duration 

• Classes start every Monday
• 12 week programme, though can be studied for shorter periods if in conjunction with another Fern or NZMA programme
• 20 hrs per week + optional 4 hrs per week conversation class or self-study class

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  Note: The full 12 weeks must be successfully completed for acceptance into the New Zealand Management Academies (NZMA) Diploma in Hospitality Management and in order to receive the NZMA Achievement Certificate. Students who successfully study EFH for less than 12 weeks will receive a NZMA Completion Certificate for those modules.

Entry Requirements

Students must:

• Be 16 years of age or older, AND
• Hold minimum of IELTS 5 or equivalent, OR
• Achieve the required level on the Fern English Language grading exercise

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